Your support team deserves an upgrade

Cloud ERP Helpdesk – the ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support with Cloud ERP.

Track, prioritize, and solve customer tickets.

Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.

Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.

Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.

  • Create your SLA rules and let Odoo take action automatically.
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses.
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.

Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Provide smarter self-service

Built-in customer knowledge base.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

Allow customers to
close their tickets

Grant autonomy. Improve productivity.

Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.